WHY OUR CUSTOMS BROKERAGE AND FREIGHT FORWARDING SOLUTIONS?

At Alba Wheels Up, we have amassed an unparalleled knowledge of global markets, domestic ports, and of the ever changing regulatory climate to ensure your clients’ shipments are always compliance.

Our industry-leading technology with regulatory visibility empowers you to predicatively structure and manage your supply chain for maximum growth and prosperity. With timely access to accurate, granular information, you can always be confident that your goods will arrive efficiently and reliably… every time.

Alba Wheels Up’s high ratio of licensed Customs Brokers and experienced staff have deep vertical + regulatory expertise which we use as part of every transaction as a link to building long-term relationships and integrating our logistics services into your operations. Coupled with our best-in-class technology suite and solutions-oriented guidance, we consistently aim to educate + empower you to succeed.

Alba Wheels Up partners with you so you can sell your goods faster and stay ahead of your competition.

REGULATORY EXPERTISE

Our deep regulatory expertise means your goods get to market more efficiently… every time

BEST-IN-CLASS TECHNOLOGY

Efficient / Compliant Best-in-Class Innovative Technology offers you unsurpassed supply chain visibility.

PERSONALIZED ATTENTION

Our Customs Brokers’ robust experience in a variety of verticals to get to your goods faster and reliably.

PROVEN INDUSTRY EXPERTISE

APPAREL And FOOTWEAR

PHARMACEUTICAL

ELECTRONICS And CONSUMER PRODUCTS

FOOD And DRUG

AEROSPACE

AGRICULTURAL / CROP PROTECTION

T 1

Great job! Thank you so much for your Herculean efforts!

I truly appreciate the difficulties you have overcome on XXXXX ‘s behalf. Unfortunately, we will be calling on those superpowers again for Harry Potter.

Thank you again for making the impossible overseas delivery happen.
Melissa

T 2

It is incredible you got the decision reversed. Equally impressive is how you approached the problem.

Every day I deal with incompetent people. It is so refreshing to work with a true professional whose work performance far exceeds even my high expectations.
Thanks again.
Roy

T 3

I can’t think of adding anything to your report. It is more than enough information for an importer. Clearly, you have invested a great amount of time and money into creating this software. I’m already feeling that I got the additional monies worth.

I spoke with our other broker and dropped the bomb. She was upset. The truth is she can’t compete with what your offer. My prediction, unless your competitors do something similar to your on line service, you will continue to grow and will be the dominant broker. Where you go from there who knows... Hopefully not into belts!!
Steve

T 4

Thank you so much for the opportunity to meet with you today. I found your demo and expertise to be exactly what we need at this point in time. I was very impressed, as I’m sure Irwin xxxxx was. I am gathering some info (invoices from xxxxxxx, etc), that I plan to forward to you, tomorrow. I am very interested in your services and would like to be more knowledgeable in this area. Any info you can forward to me will be greatly appreciated. Any info you require of me, please do not hesitate to contact me.

Thanks again.
Jane

T 5

It was such a pleasure having you guys in the office this morning. Everyone was impressed and learned quite a lot. Thank you for taking the time out of your busy schedule for us.
Marie

T 6

Thank you again for the terrific job!

You certainly proved to the customer that you made every effort to ensure the arrival of the goods. We are truly grateful and appreciate the care and concern exhibited.
Susan

T 7

Thanks for the excellent job you did in getting the samples to us. Since samples are the life blood of our business, without them, you get no new business; I really appreciate your going above and beyond the call of duty. I know I can be a pain in the ___ but nothing personal.

Thanks again for your assistance, we will be sending them out this afternoon overnight to Vegas and will make the show.
Robert L.

T 8

I wish everything in my life and business would go as smoothly as that Chinese magnet shipment you handled for me. Your service was flawless, from start to finish. All the people I dealt with at Alba Wheels-Up were effective, courteous and personable. As XXXXX products grows you will be the broker of choice. In the wide range of business services I use, your services are an outstanding value. Don’t change a thing.

Danielle has done an outstanding job of handling our account. We appreciate all she does and has repeatedly gone above and beyond the scope of the situation at hand. On top of that, she is a pleasure to work with and brings a smile to our face.

Good job!!
Zach - Import Manager

T 9

Greetings, I can’t tell you how pleased I am with my first clearance with you. I’m impressed with the notices I get by email. This system really works. Thanks.

It is my pleasure to advise that since you have been handling our account everything has gone smooth, the communication has been excellent and it has been a delight to deal with someone of your professional stature. My only problem has been that we have not had more shipments for you to handle, but hopefully that will change in the future. Your constant lookout for our best interests is indicative of the way your Company operates.

Thanks again.
Bob E

T 10

I can say with all honesty that it is an absolute pleasure working with you. There is no one that I have worked with in over the 20 years that I have been involved in importing that is as upbeat, readily available and accommodating as you have consistently been. You have a way of making me feel that I am your number one priority.

On those occasions when I receive solicitation calls from other brokers, I don’t even waste their time listening to their sales pitch. I cut them off immediately telling them that I am very happy with our current broker and have no, zero, zilch desire to change.

I look forward to working with you for many years to come.
Annie

T 11

Thank you everyone for a fantastic job! Very greatly appreciated!!
Michael

T 12

Good job!! You came through once again with flying colors. Thanks.
Les

T 13

First of all, thank you very much for faxing over the list of entries that Customs has requested. I really appreciate your giving us a heads up and asking us if it was okay to release those documents. (After problems with XXXXXX (another broker), the way you’ve treated all of this has been very refreshing.)
Michael

T 14

Thank you for your conscientious service. All 85 cartons have arrived on time. We have never contracted with a Broker with as fine a record as yours. We appreciate the extra effort it takes to deliver our Hot Order intact and on time. Doing business with your organization is a pleasure.
Jack M

T 15

Thanks for quick service; we are definitely not used to it!
Paula

T 16

After a lot of analysis I have decided I would like Alba Wheels Up to handle our brokerage. Your dedication to service is outstanding. Your reporting and tracking also received high marks.
Mary

T 17

Thanks to you we discovered we have a problem with our system. There are some discrepancies with our reports, and have contacted our tech. to rectify the problem.

Once again, you came through. It was because of your untiring, behind-the-scenes work that we were able to sweep New York brokerage and now Shanghai to LAX brokerage. You are essential to XXXX and in the near future will be our only broker.

Thank you once again for all your hard work. Without you and your staff, we could not have done it.
Jack

T 18

We were impressed with you and your Company and with the professionalism you provide as a customs brokerage. Our decision to choose AWU has been more than the best.

As soon as traffic starts, will keep Monique and Bob fully aware and will take another trip to NYC together with Mr.XXXXXX to secure procedures are followed accordingly.
Andrea

T 19

Just wanted to take a minute to let you know how good John Perry from the CA office is. He made magic happen for us. We had a big shipment come in over the weekend that was urgent and he keep us informed every step of the way and guaranteed us that the deliveries will be made by the in hands date. He managed to get this done even with the stand still on Monday. I know everyone takes the time to complain and no one takes the time to compliment when something positive happens. He is my magician as he can make the impossible possible.

You are truly outstanding – excellent job, as always. Thanks again for all of your efforts; I know it was above and beyond.
Marty

T 20

Now that I have your e-mail address, I wanted to take the time to let you know what a huge difference John Perry has made in our West Coast shipments with Alba. John is always kind, courteous and willing to go the extra mile. John has made strides to help us with our incoming paperwork and lets us know what to tell China that makes the difference in how shipments are cleared. John is an invaluable source of information for us.

John really knows his job well. If he isn’t sure about how to make something happen, he finds out. He always comes back with an answer. For John, there are no problems, only solutions. John makes my job and in turn my life much easier. Please, don’t ever let him go!

Thank you.
Phil

T 21

Thank you for everything you did to make this happen!!
Miriam

T 22

I really liked the service (international container shipping) you provided to us!
It was fast, reliable and we received a bill that was understandable.
Gertie

T 23

I cannot thank you enough for all your help. Alba Wheels is lucky to have someone like you as a part of their team and trust me, going forward, any international shipments are all going thru Alba.

I will wait for your tracking #. Have an enjoyable weekend!
Danielle

T 24

It is EXTREMELY comforting to finally have a Customs Broker that I can count on fully!!! Please pass my praise along to all those involved!
Ron

T 25

Thanks so much for your fine work on this. I hit a home run by employing you guys to work with/for us.

Great job! Thanks again and all the best.
Sal Velazquez

T 26